We’re here to help
Thank you for using NotID. Whether you ran into a sync hiccup, have a question about how your notes are stored, or want to suggest an improvement, we’d love to hear from you.
Contact Support
Send an email anytime and we’ll get back to you personally as quickly as possible. Because NotID never collects telemetry or views your notes, sharing a quick description of what happened helps us resolve issues fast.
Quick answers & troubleshooting
Where are my notes stored?
Your notes are cached locally in your browser and synced directly to
the NotID folder in your Google Drive as plain
.yaml files alongside any attachments or images you
add.
Sync status & offline edits
You can create and edit notes offline at any time. Pending changes are stored durably on your device and sync automatically to Google Drive as soon as your connection returns.
Useful keyboard shortcuts
Press Ctrl+Shift+Y to open the NotID side panel, Ctrl+Shift+S to clip selected webpage text, Alt+N for a new note, and Ctrl+K for the command palette.
Sign-in or Drive permission issues
If sync stops after changing Google account settings, sign out from
the account menu in NotID and sign back in to refresh your
drive.file authorization.
What to include when emailing support
- Where you’re using NotID: Chrome Extension (side panel or full tab) or the web app, plus your Chrome/OS version.
- What happened: the steps leading up to the issue and any error message shown in the app.
- No sensitive note content needed: you never need to send private notes or credentials when asking for help.